Privacy Policy — Krane Ops LLC

Krane Ops LLC is a creative media and technology company headquartered in Nebraska, operating under the brand name Apex Nexus Group. We provide FAA Part 107 aerial cinematography, enterprise drone solutions, print and digital products, firearms configuration assistance, golf trip planning, and AI-powered tools.

Our primary website is kraneops.com. For privacy-related inquiries, contact us at ops@kraneops.com.

We collect information in the following ways:

Contact Forms

When you submit a contact or inquiry form, we collect your name, email address, phone number (optional), and any project details you choose to provide. This information is used solely to respond to your inquiry and fulfill your request.

Print and Digital Purchases

When you purchase prints or digital products through our shop, we collect your name, shipping address (for physical prints), and email address. Payment information is processed directly by Stripe. We do not store, see, or have access to your full card number, CVV, or banking details. Stripe's privacy policy governs payment data handling.

Client Galleries

If you have been provided access to a private client gallery, we may store session tokens, your email address, and your photo selection preferences (favorites) to facilitate gallery delivery.

APEX AI Conversations

Our APEX AI assistant may store conversation session data and stated preferences (such as service interests or project scope) to improve response quality. No payment information should be entered into AI conversations.

Analytics Data

We use PostHogto collect anonymized behavioral data including pages visited, time on site, click patterns, and session recordings. This data is aggregated and used to improve site performance and user experience. PostHog data is stored on PostHog's infrastructure under their privacy policy.

Cookies

We use functional cookies required for site operation (such as session management) and analytics cookies (PostHog). You can manage your cookie preferences via the consent banner displayed on your first visit.

We use the information we collect to:

• Fulfill print and digital product orders, including shipping coordination with Bay Photo.
• Respond to client inquiries and project requests.
• Deliver and maintain access to client galleries.
• Improve our website, services, and APEX AI tools.
• Send transactional emails (order confirmations, shipping notifications).
• Send marketing communications, only with your explicit consent.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Your data may be processed by the following trusted third-party services:

• Supabase— Database and authentication infrastructure hosted on US-based servers. Gallery data, user accounts, and order records are stored here.
• Stripe— Payment processing. Stripe is PCI DSS compliant. We do not store payment card data.
• Cloudinary— Media asset storage and delivery. Client gallery images and site assets are hosted here.
• PostHog— Analytics and session recording. Data is anonymized where possible.
• Bay Photo Lab— Print fulfillment partner. Your name and shipping address are shared with Bay Photo solely for order fulfillment.

All third-party services are contractually obligated to handle your data securely and only as instructed by us.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal data we hold about you.
• Correction — Request that inaccurate or incomplete data be corrected.
• Deletion — Request that your personal data be deleted, subject to legal retention requirements.
• Objection — Object to processing of your data for marketing purposes.
• Portability — Request your data in a portable format.

To exercise any of these rights, email us at ops@kraneops.com. We will respond within 30 days. Identity verification may be required before we can fulfill a request.

We use the following categories of cookies:

Functional Cookies

Required for the site to operate correctly, including maintaining your session, remembering your gallery access, and storing your cookie consent preference. These cannot be disabled without affecting site functionality.

Analytics Cookies (PostHog)

Used to understand how visitors interact with the site. This includes page views, session duration, and interaction events. These cookies are only activated if you accept analytics cookies via the consent banner.

You may opt out of analytics cookies at any time using the cookie consent banner. To reset your preference, clear your browser's local storage for kraneops.com.

Our APEX AI assistant is powered by large language models and designed to help with service inquiries, golf trip planning, and general information. Please be aware:

• Conversation content may be stored for service improvement and quality assurance.
• Do not enter payment information, passwords, or sensitive personal data into APEX conversations.
• APEX is not a licensed professional. Responses do not constitute legal, financial, medical, or firearms dealer advice.
• Stored conversations are anonymized where technically feasible.

We retain your personal data only as long as necessary to fulfill the purpose for which it was collected:

• Contact form submissions: retained for up to 2 years.
• Order records: retained for 7 years for tax and legal compliance.
• Client gallery data: retained for 1 year after final delivery unless extended by agreement.
• Analytics data: retained per PostHog's data retention policy (typically 1 year).

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately at ops@kraneops.com and we will delete it promptly.

For any privacy-related questions, data requests, or concerns, please reach out to:

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.

Last updated: April 2, 2026